Terms & Conditions

These Terms and Conditions (“Terms”) govern the supply and installation of security doors, screens, windows and related products and services (“Goods” and “Services”) by Safer Security Doors (“Safer Security Doors”, “we”, “us” or “our”) to you, the customer (“you” or “the Customer”). They also govern your use of our website at safersecuritydoors.co.nz (the “Website”). Please read them carefully.

1. Application of these Terms

These Terms apply to every quote, order, contract and supply of Goods and Services by us, and prevail over any other terms you may seek to impose, unless we agree otherwise in writing. By accepting a quote, placing an order, paying a deposit, or otherwise engaging our Services, you agree to be bound by these Terms. Nothing in these Terms is intended to limit your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those Acts apply (see clause 10).

2. Quotes and estimates

• Any quote or estimate provided through the Website or by phone is indicative only and is subject to confirmation following an on-site measure and assessment.
• A written quote is valid for 30 days from its date unless stated otherwise, and may be withdrawn or revised before you accept it.
• Quotes are based on standard access and installation conditions and the information available to us at the time. Unusual site conditions, changes in supplier pricing, or matters not reasonably apparent when quoting may affect the final price.
• All prices are in New Zealand Dollars (NZD). Unless expressly stated otherwise, prices are inclusive of Goods and Services Tax (GST).

3. Orders and acceptance

An order is accepted, and a binding contract formed, when we confirm your order in writing and/or you pay any deposit we require. Because our Goods are custom-made to your openings, orders generally cannot be cancelled or changed once fabrication has begun, except as set out in clause 12 or as required by law.

4. Prices, payment and deposits

• We may require a deposit to confirm your order and commence fabrication. The balance is payable on completion of installation, unless we agree other payment arrangements in writing.
• You must pay all invoices by the due date shown on the invoice using the payment methods we accept.
• If any amount is not paid by its due date, we may (to the extent permitted by law) charge interest on the overdue amount and recover any reasonable costs of collection, including legal and debt-recovery costs.
• We do not collect or store full card or bank account details through the Website; payment is arranged with you directly.

5. Measurements, site access and your responsibilities

• Final measurements are taken by us on site before fabrication. Where you supply measurements or information, you are responsible for their accuracy.
• You agree to provide safe, clear and timely access to the installation areas on the agreed date, and to ensure the site is ready for installation.
• You must tell us, before work begins, of any hidden services (such as wiring, pipes or alarms), hazards, asbestos or other special conditions at the property. We are not liable for damage or delay caused by conditions you did not disclose.
• You confirm that you own the property or are authorised to arrange the installation.

6. Installation and timeframes

Any installation dates or lead times we provide are good-faith estimates only and are not guaranteed. We will make reasonable efforts to meet agreed timeframes and to keep you informed. We are not liable for delays caused by matters beyond our reasonable control, including supplier or manufacturer delays, weather, or issues discovered on site (see clause 14).

7. Variations

If you request changes after your order is accepted, or if additional work or materials are required due to site conditions not evident when we quoted, we will discuss and agree any additional cost and any effect on timing with you before proceeding. Agreed variations form part of the contract.

8. Title and risk

Risk in the Goods passes to you on installation or delivery, whichever occurs first. However, ownership (title) of the Goods does not pass to you until we have received payment in full of all amounts you owe us. Until title passes, you must not remove, alter or dispose of the Goods, and we may, to the extent permitted by law, recover or require the return of unpaid Goods.

9. Warranties and workmanship

• Our Goods are supplied with the manufacturer’s warranty that applies to the relevant product. Details of the applicable manufacturer warranty are available on request.
• We warrant that our installation workmanship will be carried out with reasonable care and skill.
• Warranties do not cover damage or failure caused by misuse, accident, neglect, incorrect operation, alteration or repair by others, failure to clean and maintain the Goods in accordance with clause 11, environmental factors, or normal wear and tear.
• To make a warranty claim, please contact us as soon as reasonably possible after you become aware of the issue, with details and, where possible, photographs. We may inspect the Goods before determining a claim.

10. Your rights as a consumer

Where you acquire our Goods and Services as a consumer, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, and nothing in these Terms limits or excludes those rights. Where you acquire our Goods and Services for the purposes of a business, you agree that the Consumer Guarantees Act 1993 does not apply, to the extent permitted by law, and that this is fair and reasonable.

11. Care and maintenance

To keep your doors and screens performing and to maintain any applicable warranty, they must be cleaned and maintained in accordance with the care guidance we provide, particularly in coastal, high-salt or corrosive environments. Failure to do so may affect your warranty rights.

12. Cancellation and refunds

As our Goods are custom-made, you may not cancel an order after fabrication has begun except where you have a right to do so under law. If you cancel before fabrication begins, we may retain or charge a reasonable amount to cover costs we have already incurred. Any refund we agree to make will be made using the original payment method where practicable. This clause does not affect your rights under the Consumer Guarantees Act 1993.

13. Limitation of liability

To the maximum extent permitted by law, and subject to clause 10, our total liability to you arising out of or in connection with the Goods, the Services, the Website or these Terms is limited, at our option, to re-supplying, repairing or replacing the relevant Goods or Services, or to refunding the amount you paid for them. We are not liable for any indirect, consequential, special or incidental loss, or for any loss of profit, revenue, data or opportunity, however arising.

14. Events beyond our control

We are not liable for any failure or delay in performing our obligations that is caused by events beyond our reasonable control, including natural events, adverse weather, fire, flood, pandemic, strikes, transport or supply disruptions, or supplier or manufacturer failures. Where such an event occurs, we will take reasonable steps to minimise the disruption and to reschedule affected work.

15. Intellectual property

All content on the Website, including text, images, videos, graphics, designs and logos, is owned by us or our licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, republish or use it without our prior written permission.

16. Privacy

We handle your personal information in accordance with our Privacy Policy, which forms part of these Terms.

17. Dispute resolution

If a dispute arises, both parties agree to first try to resolve it in good faith by discussion. If it cannot be resolved within a reasonable time, either party may pursue any remedy available at law. This clause does not prevent either party from seeking urgent interim relief.

18. Governing law and jurisdiction

These Terms are governed by the laws of New Zealand, and the parties submit to the non-exclusive jurisdiction of the New Zealand courts.

19. General

• If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.
• A failure or delay by us in exercising any right under these Terms is not a waiver of that right.
• You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations.
• These Terms, together with any written quote and order confirmation, form the entire agreement between us in relation to the Goods and Services.

20. Changes to these Terms

We may update these Terms from time to time. The version in effect at the time you accept a quote or engage our Services applies to that work, and the “Last updated” date above shows when these Terms were most recently revised.

21. Contact us

If you have any questions about these Terms, please contact us at wayne@safersecuritydoors.co.nz or on 027 677 2977.