Privacy Policy

This Privacy Policy explains how Safer Security Doors (“Safer Security Doors”, “we”, “us” or “our”) collects, uses, discloses, stores and protects your personal information when you visit our website at safersecuritydoors.co.nz (the “Website”), request a quote, or engage us to supply and install security doors, screens and related products (together, our “Services”).

We are committed to protecting your privacy and to handling your personal information in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs). By using the Website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

1. Personal information we collect

“Personal information” means information about an identifiable individual. The personal information we collect may include:

• Contact details, such as your name, email address, phone number and physical or postal address;
• Property information relevant to a quote or installation, such as the address, the type and number of openings, access details and site conditions;
• Enquiry and job details, such as the products you are interested in, your preferences, correspondence with us, quotes, orders and service history;
• Payment-related information you provide when settling an invoice (note: we do not collect or store full card or bank account numbers through the Website, see clause 6); and
• Technical information collected automatically when you use the Website, such as your IP address, device and browser type, pages viewed and the dates and times of your visits.

2. How we collect your information

We collect personal information:

• Directly from you, when you complete a form on the Website, request a quote, call or email us, or engage our Services;
• Automatically, through cookies and similar technologies when you use the Website (see clause 7); and
• From third parties, such as suppliers, manufacturers or contractors involved in fulfilling your order, or publicly available sources, where relevant and permitted by law.

Where it is reasonable and practicable, we will collect personal information directly from you. If you provide us with personal information about another person (for example, a co-owner or occupant of a property), you confirm that you are authorised to do so and that they are aware of this Privacy Policy.

3. Why we collect and use your information

We collect and use your personal information for purposes connected with our Services, including to:

• Respond to your enquiries and provide quotes and estimates;
• Arrange and carry out on-site measures, fabrication and installation;
• Process orders, invoices and payments, and manage our account with you;
• Provide after-sales support, honour warranties and respond to any concerns;
• Communicate with you about your job, including scheduling and follow-up;
• Maintain our business records and improve our products, Services and Website; and
• Meet our legal, regulatory and tax obligations.

We will not use your personal information for a purpose that is not set out in this Privacy Policy, or for direct marketing you have not agreed to, unless we have your consent or are otherwise permitted by law. Where we send you service communications, you may ask us to stop at any time; certain communications necessary to complete your job or meet legal obligations may still be sent.

4. Disclosure of your information

We may disclose your personal information to:

• Our staff and contractors who need it to carry out your job or provide the Services;
• Suppliers and manufacturers, where necessary to fabricate or fulfil your order;
• Service providers who support our business, such as our website host, email and communications providers, and payment or accounting providers;
• Professional advisers, such as our accountants or lawyers, where reasonably required; and
• Government agencies, courts, or other parties where we are required or authorised to do so by law.

We do not sell, rent or trade your personal information. Where we engage service providers, we take reasonable steps to ensure they only use your information to provide services to us and protect it appropriately.

5. Storage, security and overseas handling

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure, using appropriate technical and organisational measures. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Some of our service providers (including our website host and email provider) may store or process personal information on servers located outside New Zealand. Where information is held overseas, we take reasonable steps to ensure it is protected by comparable safeguards to those required under the Privacy Act 2020.

6. Payment information

We do not collect, process or store full credit card or bank account details through the Website. Any payment for our Services is arranged with you directly, and any card or bank details you provide for that purpose are handled by you and the relevant payment provider, not stored by us.

7. Cookies and analytics

The Website may use cookies and similar technologies to help it function, remember your preferences and understand how the Website is used. Cookies are small files stored on your device. You can set your browser to refuse some or all cookies, or to alert you when cookies are being used; however, some parts of the Website may not function properly if you do so. Where we use analytics tools, we use the information to improve the Website and our Services.

8. Third-party links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.

9. Retention of information

We keep your personal information only for as long as it is needed for the purposes described in this Privacy Policy, or for as long as required to meet our legal, tax and record-keeping obligations. When it is no longer required, we take reasonable steps to securely destroy or de-identify it.

10. Accessing and correcting your information

Under the Privacy Act 2020 you have the right to request access to the personal information we hold about you, and to request that we correct it if it is inaccurate, incomplete or out of date. To make a request, please contact us using the details in clause 13. We may need to verify your identity before responding, and in limited circumstances permitted by law we may decline a request, in which case we will tell you why.

11. Making a complaint

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may make a complaint to the Office of the Privacy Commissioner (Te Mana Mātāpono Matatapu) at privacy.org.nz.

12. Children's privacy

Our Services and Website are directed at adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.

13. Contact us

If you have any questions about this Privacy Policy, or wish to access or correct your information, please contact us at wayne@safersecuritydoors.co.nz or on 027 677 2977.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on the Website, and the “Last updated” date above shows when it was most recently revised. We encourage you to review it periodically.